Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a problem with a site we cover? Here is how to reach the team behind Online Poker USA and what you can expect once you do.

The Best Way to Reach Us

Email is the most reliable channel for getting in touch. Send your message to [email protected] and a member of our team will read it personally — we don't rely on canned auto-replies to close out enquiries. Tell us upfront what your message is about (a review query, a correction, a general question) so we can get it to the right person without back-and-forth.

We aim to respond within a couple of working days. During busier stretches it can take a little longer, but every message gets a genuine reply.

What We Can Help With

• Questions about our rankings — If you want to know why an offshore poker room like Coinpoker, Bovada, or Americas Card Room sits where it does in our comparisons, or how a specific bonus works, ask us directly.
• Corrections — Bonus terms, rake structures, and licensing details change. If you've noticed something on the site that looks out of date, we want to fix it quickly and appreciate the heads-up.
• Content suggestions — If there's a poker site, payment method, or format (cash games, MTTs, Spin & Gos) you'd like us to cover in more depth, let us know.
• Partnership or editorial enquiries — If you represent a poker room, payment provider, or media outlet and want to discuss working with us, introduce yourself and outline what you have in mind.
• Player experience reports — If you've had a specific issue with deposits, withdrawals, or customer support at a site we review, your feedback helps keep our coverage honest and current.

What This Page Is Not For

We're a comparison and review site, not a poker room. We can't process deposits or withdrawals, resolve account disputes with an operator, or verify your identity for KYC purposes — those matters need to go through the poker site itself, using the support channels listed on its own platform. What we can do is point you toward sites we've reviewed and explain how their terms work, so you know what to expect before you sign up.

A Note on Independence

Online Poker USA may earn a commission when readers sign up through links on this site. That relationship never decides how a poker room is ranked or reviewed — our ratings reflect factors like traffic, game variety, bonus terms, and payout speed, assessed the same way for every operator we cover. If you think an entry reads as more promotional than factual, tell us; that's exactly the kind of feedback we want.

If You Need Support Beyond a Poker Question

Real money poker carries genuine financial risk, and no site or strategy removes that risk. If gambling has stopped feeling fun, or you're finding it hard to stick to limits you've set for yourself, contact the National Problem Gambling Helpline at 1-800-GAMBLER for confidential support. Several states also run their own self-exclusion programs — if you've enrolled in one, we won't offer any workaround, and we'd encourage you to keep it in place. All content on this site, including our reviews of non-GamStop casino options for UK readers, is intended for adults of legal gambling age only — 21+ in most regulated US states, 18+ where locally permitted.

Before You Write In

A quick checklist that helps us help you faster:

1. Name the specific poker site your question relates to, if applicable.
2. Include any relevant dates, such as when you signed up or when a bonus offer was live.
3. Let us know if you're writing as a player, a reader with feedback, or on behalf of an organization.
4. Keep account-specific issues (deposits, withdrawals, verification) directed to the poker site's own support team first.

We read every message that comes in and take reader feedback seriously — it's part of how we keep this site accurate and useful. Thanks for taking the time to reach out.